HYC IS AN EQUAL OPPORTUNITY EMPLOYER.  ALL APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION,GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATIONAL ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, PHYSICAL OR MENTAL DISABILITY (INCLUDING HIV AND AIDS), GENETI INFORMATION, SEX (INCLUDES PREGNANCY) OR ANY OTHER BASIS PROTECTED BY LAW.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions

Homeless Outreach Navigator

Homeless Outreach Navigator/Case Manager

 

Summary:

The Homeless Outreach Specialist will participate in daily street outreach to homeless clients in Bell, Bell Gardens, Commerce, Cudahy, Huntington Park, Maywood, South Gate, Vernon and ELA community. The Homeless Outreach Specialist will provide outreach and engagement services to conduct brief case management interventions to quickly assess and link clients to temporary and long term housing, health, mental health and other supportive services. Will attend community meetings, develop relationships with local businesses, organizations, and service providers.

 

Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

 

Supportive Services:

  • Provides field case management services in the areas of, but not limited to: street outreach, case management, mental health services, housing location and stabilization, Independent living skills, housing stabilization, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary health care, and all other services needed to assist clients in reaching their service plan goals.

  • Meet with established clients on a weekly basis to review, evaluate, and support goal completion.

  • Respond within 24 business hours to requests for street outreach services and send follow-up information to the requestor and the supervisor.

  • Conduct VI-SPDAT, (Vulnerability Index- Service Prioritization Decisions Assistance Tool), on all new clients in order to connect them to proper intervention and services.

  • Document results, complete match initiation form, and submit all paperwork to CES Coordinator.

  • Help clients obtain various forms of identification including birth certificates and social security cards.

  • Assist with applications for supportive and subsidized housing and prospect potential locations for affordable rental housing.

  • Provide street case management services by connecting homeless clients to long-term supportive services. Assist client with the establishment of personal benefits including (GR, SSI, TANF, Veterans Pension, etc.).

  • Complete all necessary paperwork to track client’s progress, (daily logs, ISP, etc.).

  • Develop individualized service plan in collaboration with client addressing short term and long-term goals. 

  • Build relationships with prospective landlords, and identify appropriate permanent housing options.

  • Collaborate with community substance abuse and mental health providers to ensure seamless referral services.

  • Work with local law enforcement and the local service providers to ensure a smooth transition from street living to interim housing.

 

Documentation:

  • Maintain documentation standards as set forth by the program contract and HYC policies.

  • Complete paperwork on each face to face and telephone contact with the client, or with any collateral contact, by close-of-business on the next working day.

  • Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required. (i.e. HMIS, internal spreadsheets, CES, etc.)

  • Prepare case-related reports including but not limited to: demographics, outcomes, successes and challenges.

  • Maintain complete and accurate documentation of service objectives and outcomes, as well as other information in accordance with Federal, State, and County and HYC guidelines.

 

Qualifications:

  • At least 2 years of experience working with chronically homeless population

  • Demonstrated knowledge and experience with advanced and evidenced based intervention

  • Flexible, adaptable and capable of working in a fast paced, professional environment

  • Availability to work early mornings, evening and weekends as requested by management, and based on the operational needs of the Street Outreach program

  • Strong written and verbal communication skills 

  • Engagement and rapport building with hard to reach clients

  • Harm Reduction and Motivational Interviewing strategies

  • Ability to work independently and as part the team

  • Ability to exercise mature and professional judgment

  • Good problem solving and conflict resolution skills

  • A highly motivated self-starter with the ability to coordinate multiple projects and tasks

  • Knowledge of and adherence to HIPAA confidentiality requirements

  • Proficiency with Microsoft Office software


​Required Qualifications

  • 1-2 years of experience in street outreach with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues

  • Ability to maintain regular, consistent attendance

  • Employment Eligibility Verification

  • Updated tuberculosis test

  • Successful completion of background screening

  • Driving is an essential function of this position

  • Must have Valid Driver's License

  • Must provide proof of insurance coverage

  • Must be able to qualify for HYC insurance coverage

Non-Exempt

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- Corporate Office -

Liberty Community Plaza

14181 Telegraph Road

Whittier, CA 90604

(562) 273-0722

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Tax Identification Number: 23-7113824

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*Please note that if you are having suicidal thoughts or experiencing an emergency you should call 911. This form is solely for program information and will be viewed during normal business hours.