POSITION TITLE: Housing Navigator Status: Non-Exempt
Summary: The Housing Navigator will provide individualized client supportive services, assist clients in addressing their barriers, increasing their income, with the goal in maintaining permanent housing. The Housing Navigator will be responsible in identifying areas in which clients will need assistance to accomplish the outlined goals and objectives (e.g. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.). The Housing Navigator will also be responsible for linking clients to mental health, substance abuse, and supportive services as needed. The Housing Navigator will take full responsibility for their clients’ success.
Supportive Services • Provide strengths based case management and service coordination services designed to assist in maintaining stable housing • Work with clients on issues and needs obstructing achievement and maintenance of selfsufficiency. Involvement in group and individual assignments regarding issues such as parenting skills, budgeting, finance, and household management • Financial responsibilities such as income, rent payments, savings and verifications will be required for proper support. • Clients will be supported to maintain their home in a safe, sanitary and organized manner as expected by housing providers. Inspections are to be conducted. • Provides case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals • Develop individualized treatment plan in collaboration with client addressing short term and long term goals • Monitor and evaluate client’s progression through their Individual Case Plan, and develop modifications to the plan as necessary. • Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources. • Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate own care. • Collect all necessary documentation needed to support assistance provided. • Complete progress notes on every face to face/telephone contact with client or collateral contact by the next business day. • Complete follow-up and retention services and provide back-up documentation in client files. • Attend collaborative meetings, trainings and actively participate in staff meetings. • Prepare case-related reports including outcomes, successes and challenges. • Generate client data for monthly reports.
Qualifications: • Minimum of 2-3 years of case management and outreach directly tied to homelessness. Knowledge of homelessness support services. • Ability to work a flexible schedule, including some evenings and weekends. • Computer skills with proficiency in Microsoft Office (Word, Excel, Power Point etc.). • Familiar with HMIS & (CES) Coordinated Entry System Survey. • Strong written and verbal communication skills. • Effective time management and communication skills. Includes speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. • Detail-oriented with strong organizational skills. • Able to work independently and as part of the team. • Highly motivated self-starter and ability to coordinate multiple projects simultaneously in a high-pressure environment. • Demonstrated ability to work with diverse communities. • Good problem solving and conflict resolution skills. • Homeless services, case management, mental health, substance abuse certification and permanent supportive housing experience. • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. • Strong ability to represent the interests of the agency, interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and community partners.
Required Qualifications • Employment Eligibility Verification. • Ability to pass background check and criminal clearance. • Valid Class C driver’s license. • Current auto insurance coverage and good driving record. • Reliable transportation. • Able to work early morning, evenings and weekends as needed.